Terms and Conditions - Crystal Palace Man with Van

Welcome to Crystal Palace Man with Van. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by the following terms.

1. Services Offered

Our primary service includes the transportation of goods and personal items within and around the Crystal Palace area. We ensure punctual, reliable, and safe delivery tailored to your specific needs.

1.1 Booking Process

Online Reservations: Clients can book our services through our website by providing necessary details.
Phone Reservations: Alternatively, bookings can be made via our customer service hotline.
Confirmation: A confirmation email or message will be sent upon successful booking.

2. Payment Terms

Payments for our services are due as per the agreed schedule. We accept various payment methods to ensure convenience.

2.1 Payment Methods

Credit/Debit Cards: Major credit and debit cards are accepted.
Bank Transfers: Direct transfers can be made to our designated bank account.
Cash Payments: Cash is accepted upon delivery.

3. Cancellation Policy

We understand that plans can change. Our cancellation policy provides flexibility while ensuring fairness.

3.1 Cancellation Fees

24 Hours Notice: Cancellations made at least 24 hours in advance incur no fee.
Less than 24 Hours: A cancellation fee equivalent to 50% of the service cost applies.
No-Show: Failure to appear without notice results in a full service fee.

4. Liability and Insurance

Your items are important to us. We take all necessary precautions to ensure their safety during transit.

4.1 Insurance Coverage

BASIC COVERAGE: Includes protection against accidental damage.
EXTENDED COVERAGE: Available upon request for high-value items.

5. Responsibilities

Both parties have specific responsibilities to ensure a smooth service experience.

5.1 Client Responsibilities

Provide accurate and complete information during booking.
Ensure items are properly packed and ready for transport.
Be present at the agreed pickup and drop-off locations.

5.2 Company Responsibilities

Deliver items within the stipulated timeframe.
Maintain the cleanliness and functionality of the van.
Communicate promptly in case of any delays or issues.

6. Data Protection

We value your privacy. All personal information collected is handled in accordance with data protection laws.

6.1 Information Usage

Personal data is used solely for service delivery and communication.
We do not share your information with third parties without consent.
You have the right to access and correct your personal data.

7. Dispute Resolution

In the unlikely event of a dispute, we strive to resolve issues amicably and efficiently.

7.1 Mediation

Initial disputes should be brought to our attention for resolution.
If unresolved, mediation services may be sought.

8. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated via our website.

8.1 Notification of Changes

Updates will be posted on our website with the effective date.
Continued use of our services constitutes acceptance of the new terms.

9. Governing Law

These terms are governed by the laws of the jurisdiction in which Crystal Palace is located.

9.1 Jurisdiction

Any legal proceedings will be conducted in the local courts of Crystal Palace.

10. Acceptance of Terms

By using Crystal Palace Man with Van services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.